FAQ
If you've been told your labs are "normal" but you still feel exhausted, foggy, or out of balance, you're not alone.
Below are answers to the most common questions about how we help decode symptoms and restore optimal health.
How Does the Wellness Check Work?
The Wellness Check is designed to uncover the root causes behind your symptoms, not just manage them.
During your appointment, we review your symptoms, health history, and determine which laboratory tests may help reveal underlying imbalances. Once your results are available, they are carefully analyzed using a functional medicine approach, focusing on optimal health ranges rather than simply “normal” lab values.
You’ll receive a personalized Functional Health Report along with clear recommendations designed to support hormonal balance, energy, metabolism, and overall wellbeing.
General FAQ
How long does it take to receive the Functional Health Report?
It takes about 24-48 hours to create your Functional Health Report once all test results are reported. It takes between 5-15 days for all the results to be reported.
Is the blood testing cost included in the fee?
Blood testing cost is not included in the fee. However, blood testing is usually covered by your provincial or private health insurance plans.
Why is the initial appointment in-person?
I am required by my professional body to create a professional-relationship with each client, by meeting with the client in person at least once a year to be able to provide this specialized service. Unfortunately there are no exceptions to this rule.
Do you provide copies of the Functional Health Report to other healthcare providers?
Absolutely. All you have to do is request a copy be sent to your preferred healthcare provider.
Policies
In-Person Appointments Cancellations
We require 48 hours notice to cancel appointments. Cancelling within 48 hours of your appointment forfeits your paid fee. Appointment re-scheduling is allowed up to 24 hours prior.
Virtual Or Phone Appointment Cancellations
We require 24 hours notice to cancel appointments. Cancelling within 24 hours of your appointment forfeits your paid fee. Appointment re-scheduling is allowed up to 12 hours prior.
Refunding Processing Fees
Our payment provider takes a 3% fee every time a payment is processed. This fee will be taken off your refund amount.